Eurolines Quality Charter

Convinced that your total satisfaction must be the permanent concern of the European coach companies united in Eurolines Organisation, we commit ourselves:

1. To provide you quick and clear information on all Eurolines products.
2. To make the purchase of your ticket and all supplementary services much easier by the most appropriate means (distance selling, dispatching through the post or at the starting point).
3. To welcome you in a positive way in all our sales points which are clearly identified as being partner of the mark Eurolines as well as on board of our coaches.
4. To choose stops which can easily be spotted and are easy to reach and permit you to wait in comfortable and secure conditions.
5. To do all our best to respect the published time tables despite all inevitable problems linked to road transport.
6. To let you take advantage of the most recent developments concerning comfort on board our coaches (adapted means of signalling, seat spacing, toilets, airco, and eventually video and seat belts).
7. To have you transported by fully professional drivers who listen attentively to your needs and have all necessary equipment to ensure you a comfortable journey (telephone, info cassettes, sales documents, city maps, and so on).
8. To transport your luggage in a secure way (preliminary identification, help by loading and unloading as long as it is not oversized).
9. To inform you about the possible connections necessary to enable you a comfortable journey.
10. To handle within a reasonable time all technical problems which can not be foreseen and are beyond our control, and to inform you about a possible delay and the continuation of your journey (instant repair, alternate coach, alternative route…).